Replies and scheduled sends
Draft, approve, and choose when it goes.
Three ways to reply
Write it yourself — for anything sensitive.
Draft a reply — an agent writes it from the thread's context and your voice. You edit and approve.
Schedule it — approve now, send at a chosen time. Useful across timezones, and for not replying at 2am.
Steps
- Open a conversation.
- Choose Draft a reply.
- Read it against the thread. Edit, or ask for a revision.
- Send, or schedule.
You're done when the reply reads like you wrote it.
Scheduled sends
Anything scheduled is visible and cancellable until it goes. A scheduled send is a commitment you can still withdraw.
Gotchas
- Sending requires the send grant. Without it you can draft but not send — which is the correct default for a new member.
- A drafted reply is not sent. It waits. This surprises people who expect a mail client.