Connect your first channel

Until something is connected, your agents can only work from what you paste into chat. Connecting email is usually the highest-leverage thing you'll do in your first hour.

What you can connect

• Email — Gmail and Outlook
• Team chat — Slack
• Social messages — Instagram, Facebook and WhatsApp, as those become available on your account
• Anything else — an inbound webhook, for systems without a native connection

Steps

1. Go to Inbox and choose Connect a channel.
2. Pick your provider and complete the consent screen. Read what you're granting — it's your mail.
3. Wait for the first sync. Recent conversations appear; history backfills.
4. Open a conversation and try Draft a reply to see how your agents write.

You're done when the Inbox lists real conversations and a drafted reply reads like you.

What changes once it's connected

Your agents can triage what arrives, draft replies for the straightforward ones, summarise long threads, and turn a conversation into an objective when it's actually a piece of work. Nothing sends without your approval.

Gotchas

• Connecting is read-and-draft by default. Sending is a separate, explicit grant.
• A channel that stops syncing shows an error on the channel, not silence. If a channel looks quiet, check its status before assuming nobody wrote to you.