Contact us
How to reach a person, and what to include so the first reply is useful.
Reaching us
Use the contact form. If you are signed in, you can also send feedback from inside the app, which carries your workspace context automatically and is usually faster to resolve.
What to include
The difference between a one-reply resolution and a five-message thread is almost entirely in the first message:
- What you expected to happen.
- What happened instead.
- Roughly when, including your timezone. Most things are traceable by time.
- Where — the page, the objective, or the campaign.
- Whether it happened once or repeats.
What not to send
Never send API keys, passwords, or provider credentials. We never need them, and anything shared in a ticket has to be treated as compromised and rotated.
Security issues
If you believe you have found a security problem, say so explicitly in the subject so it is routed immediately rather than queued as ordinary support.