Inbound webhook

For systems without a native connection, the inbound webhook turns an external event into a Hub conversation your agents can triage.

Good uses

A form submission, a support request from a bespoke tool, an alert that a human should see. In short: anything that would otherwise become an email to yourself.

Steps

1. Create a webhook channel in the Inbox and copy its endpoint.
2. Configure the external system to POST to it.
3. Send a test event.
4. Add a routing rule so events land with the right owner.

You're done when a test event appears as a conversation and routes correctly.

Gotchas

• Treat the URL as a secret. Anyone with it can create conversations.
• Do not fire high-frequency machine noise at it. This is for things a person should see; monitoring alerts belong in a monitoring tool.