CRM

Saved views and tags

Slice your data the way you actually work.

About 3 minutes

Tags

Free-form labels. Use them for things your fields do not capture — "met at conference", "referred by", "champion left".

Saved views

A filter you name and keep. "UK manufacturing, no contact in 90 days" is a view; recreating that filter each week is waste.

Steps

  1. Filter a list to exactly what you want.
  2. Save it, named after what it is for.
  3. Reuse it — including to enroll a campaign.

You're done when the segments you look at weekly are one click away.

Gotchas

  • Tags decay without a convention. "champion", "Champion" and "champion-left" become three tags. Agree the vocabulary.
  • A saved view enrolled into a campaign enrolls its records at that moment, not as a live subscription.

Checked against

  • endpoints/crm/saved-views/
  • endpoints/crm/tags/